Our team is here to support you with product returns, defective products and damaged shipments. Review our returns policy and process for return to stock product. Check out the processes for defective products and damaged shipments to ensure you take the right steps and gather the information needed. Plus, we offer receiving best practices to help your company manage inventory efficiently.
At DOW Technologies, we understand not every product is a perfect fit. If you can answer YES to these three questions, we can help with a No Hassle return:
Restocking fees may apply.*
You may request a Return Authorization anytime, 24 hours a day. Complete our RMA form and provide any necessary pictures to begin the process. Our team will be in touch after we receive the form.
CLICK HERE TO START YOUR RMA
A restock fee may be assessed for open box returns. Our location that receives the return will inspect the product based on the below factors:
All return authorizations are valid for 30 days from the date issued.
All return to stock items must be brand new and factory sealed.
All Defective Returns must be returned complete, including accessories.
***Customers must have their account in good standing with DOW Technologies for any advanced exchange***
Certain products require contacting the manufacturer prior to requesting an RA with DOW. For defective products, please use the below contact information to request a ticket or case number prior to requesting your DOW RA.
Please note that DOW has a limited time frame to handle the defective warranty issues for certain manufacturers. After that time frame, returns must go through the manufacturers. Review the below noted manufacturers and return policy time frames.
Defective Samsung televisions have unique requirements for return authorizations. Be sure to review the below before starting a RA request.
Manufacturer Defect (REPAIR ONLY) — Mechanical Failure (power, screen, button failure, etc.)
Hidden Damage — No visible damage to the outer packaging, but damage (cracked screen, bent frame, etc.) is discovered once the carton is opened; Must have original box to file claim
Samsung Commercial TVs — Dealer must contact Samsung directly for all manufacturer/hidden damage TVs; Go to the Samsung B2B Portal or call 1-321-328-1284
Defective Sony televisions have unique requirements for return authorizations. Be sure to review the below before starting a RA request.
Manufacturer Defect — Mechanical Failure (power, screen, button failure, etc.)
Hidden Damage — No visible damage to the outer packaging, but damage (cracked screen, bent frame, etc.) is discovered once the carton is opened; Must have original box to file claim
SONY PRO Displays and Business Projectors — Dealer must contact Sony Pro Support at 800-883-6817 or email ProSupport@sony.com
Defective LG televisions have unique requirements for return authorizations. Be sure to review the below before starting a RA request.
Manufacturer Defect — Mechanical Failure (power, screen, button failure, etc.)
Hidden Damage — No visible damage to the outer packaging, but damage (cracked screen, bent frame, etc.) is discovered once the carton is opened; Must have original box to file claim
Damaged Shipments & Receiving Best Practices
Save yourself time and money by ensuring your company implements best practices for receiving & handling inventory and returning damaged or defective products. Review these documents to ensure your team is following the right steps.
Contact Information:
If you have questions or issues, please reach out to our returns team.
RAdepartment@dowtechnologies.com
1-800-627-2900 x3018
